Cleansers

Hope you can answer me, I have very dehydrated skin so am thinking of Profhilo injections. Some websites say that it is only suitable for the lower face and the forehead area won't be affected. Others say it will work for the entire face?

Hi, Profhilo and all the other injectable moisturisers are great for dry skin, and they work wherever they're injected – though if your skin is really dry, you may need more treatment than average in order to see results. The injection protocol that is taught for Profhilo only involves injections in the mid and lower face, but most expert practitioners now take a more creative approach and place the product where they feel it is most needed, which can include the forehead and the area beside the eyes. If your skin is really dry, it's also worth packing in the hydration in your skincare, with a gentle cleanser, a hydrating serum and a...

What is your recommendation for a face cream for dry skin?

If you want just one thing, I'd suggest the Profhilo moisturiser which is light but powerful. But I feel compelled to add that there's a good deal going on with dry skin. It's not holding onto moisture like it should, which means your skin barrier isn't in great shape. So... cleanse your face gently, with warm water rather than hot, so you don't strip any more moisture out of the skin. I love cleansing oils for drier skin. Then use a hyaluronic acid serum like the Medik8 Hydr8 B5, which will help your skin hang onto moisture. Seal that in with a moisturiser like the Profhilo one. And when all that has settled, add sunscreen on top, as the...

I rarely use eye makeup (or indeed any makeup), but I am starting a new job and wearing contact lenses again after many years, and want to know if I need to use a specific eyemake up remover? I would only really be wearing eyeshadow and rarely...

I don't think you'll need a specific makeup remover, it depends on your preference. If you're concerned about getting it on your lenses, I'd take them out before you start. I usually prefer to take off my eye makeup first with micellar water and cotton wool pads (or eco alternatives) just to shift the worst of it before going in with a normal cleanser, or I'll use a bi-phase make-up remover (the sort with an oily layer, that you have to shake up before using) to remove the more resilient sorts of mascara. Those are oily and can get in your eyes/ onto lenses, but then if it's the end of the day, I'll usually take the lenses out before I...

I'm 51 with very dry skin/sun damage (Queensland, Australia) with no skincare routine or tweakments. I don't know where to start! Skin treatment? With menopause I just look so tired!

Ah, sympathies. I'd start with your doctor, to consider hormone replacement, as this has such a huge and fundamental effect on everything from brain and heart health, to our skin (more oestrogen means more collagen in the skin, which means stronger, firmer, better hydrated skin that doesn't look so old and tired). Then skincare! Take a look at the skincare advice on our downloadable factsheet about dry, rough skin, which you can grab on this page.  If you want more detail, I've written a whole book called Start with Skincare which you can find on Amazon. In terms of products, start with a gentle cleanser, a vitamin C serum, a moisturiser...

I’m getting married next year and want to get my skin in the best shape possible but don’t really know where to start. Could you recommend anyone in particular who could help with a number of things (scarring, red around nose, congestion, etc.)...

Wow, congratulations! Start with your skincare – I'd suggest a gentle cleanser, a vitamin C serum, a moisturiser, and a sunscreen for the day, and for the evening, something with retinol or retinal (a bit stronger) in it, plus the moisturiser. Take a look at this collection to see the sort of products I prefer, and how I'd suggest using them. Then find a great practitioner – you can put your postcode into our practitioner finder – and book a consultation to see what they suggest to treat your other concerns....

What are the best skin products for sebaceous hyperplasia? I am 48 years old. I have taken care of my skin since early 20’s with cleansing, acids, moisturising and then Vitamin C, nicinamide and Retinol 1%. But hyperplasia is difficult to treat.

You're right, sebaceous hyperplasia, where you get lots of little bumps under the skin where oil has become trapped, is an absolute pain. I have lots of them on my face and when I went to see a dermatologist about this recently, he told me that they become more common with age, and to get rid of existing ones you need to tackle them directly with lasers. To reduce the rate at which they're forming, he suggested sticking to skincare that would clean, hydrate and regenerate the skin without adding any extra oil, so that's a glycolic or vitamin-C based wash-off cleanser, an L-ascorbic acid vitamin C serum in the mornings, plus a hyaluronic acid...

Buying from your website post-Brexit – I live in France... will I be charged import taxes?

There's always a chance you'll be charged import taxes but we can't say for certain either way. Please email us at [email protected] with details of what you'd like to order and your address, and we will give you a shipping quote which will include any extra costs/ taxes we are informed about.