Tweakment Finder TWEAKMENT





Written by: Becki Murray

Last Updated: 27 February 2024

Sunscreen is essential for protecting your skin. But what kind of sunscreen do you need, and how much protection should it offer? Do you need to worry about UVA as well as UVB? And must you really wear sun cream every day?

There really are so many questions when it comes to sun protection, despite sunscreen being such an integral part of all of our routines (as we like to always bang on about here at TTG). Luckily, all these questions and more are answered in our FAQs below, and if you haven’t found a sunscreen you actually like to wear just yet, we have the suggestions and advice you need to make the decision so much easier.

sun screen

What are UVA and UVB, and which do I need to worry about?

UVA and UVB are the two key kinds of ultraviolet rays, and you need to worry about both of them:

  • UVB rays. These rays will burn the surface of your skin if you give them the chance. You get UVB mostly from direct exposure to the sun, though some UVB also finds its way through clouds.
  • UVA rays. These rays have a longer wavelength, reach deeper into your skin, and they can break down the collagen and elastin that keep your skin firm and springy. UVA rays reach us all day every day, not just in the summer or when it’s sunny, but in boring old grey daylight, all year round. UVA rays also pass through glass, so if you are in the car a lot, or have a desk by the window, those damaging rays will reach you there, too, though you won’t get a tan through glass.

In fact, UVA and UVB rays work together to produce a tan. UVA darkens existing pigment in your skin, while UVB prompts your skin to produce more pigment. Both reactions are trying to protect the DNA in your skin from the damage that those UV rays are causing.

Do I really need to wear sunscreen when it’s not sunny?

Yes, you do need to wear sunscreen, even when it’s not sunny.

Here’s why. Up to 90 per cent of what we think of as the ‘signs of ageing’ — the wrinkles, the age spots, the rough texture — are due to exposure to ultraviolet (UV) light. As you’d imagine, being outside in the sun gives you that exposure to UV light — but so does the greyest of sunless daylight, even though the window in a building or a vehicle.

Why is broad-spectrum sun protection important?

Broad-spectrum means that a sunscreen blocks UVA rays as well as UVB rays. Broad-spectrum sun protection is important because both UVB rays and UVA rays can damage your skin.

What are the recommended SPF levels for effective sun protection?

The SPF — Sun Protection Factor — rating measures how much protection a sunscreen provides against UVB rays. The SPF rating shows approximately how many times longer it would take UVB rays to burn your skin with the sunscreen applied than to burn it without. For example, SPF 15 means it would take 15 times as long, and SPF 50 means 50 times as long.

Different health organizations recommend different minimum SPF levels. The NHS and Cancer Research UK recommend at least SPF 15, whereas the British Association of Dermatologists (BAD) recommends SPF 30.

One thing you should know that’s not obvious from the SPF ratings: Though a higher SPF rating indicates greater protection, the increase is not linear. SPF 15 blocks around 93% of UVB rays, while SPF 30 blocks around 97% and SPF 50 blocks around 98%. There is no sunscreen that can block 100% of UVB rays.

Should sunscreen be used with retinoid treatments?

Yes, if you’re treating your skin with a retinoid, you should definitely use sunscreen to protect your skin. Retinoids such as retinol (available in over-the-counter treatments) or tretinoin (in prescription treatments) speed up cell turnover, which makes your skin more sensitive to the sun, so you need to protect it against sunburn, UV damage, and hyperpigmentation.

How does sunscreen help in preventing pigmentation?

Sunscreen can help prevent pigmentation by blocking UV rays from wreaking harmful effects on your skin. Broad-spectrum sunscreen with a suitably high SPF can block both UVA rays and UVB rays. This blocking prevents both the production of melanin, the pigment that gives colour to your skin, and the darkening of existing pigmentation, such as freckles or dark spots.

What type of sunscreen is suitable for sensitive skin?

If you have sensitive skin, look either for a chemical sunscreen specifically formulated for sensitive skin, such as an oil-free sunscreen, or for a physical sunscreen.

In general, physical sunscreens may suit you better if you have sensitive skin. But be aware that purely physical sunscreens a) shift off the skin more easily and b) don’t provide as thorough protection as combined sunscreens or chemical sunscreens.

How does sunscreen prevent skin ageing?

Sunscreen helps prevent skin ageing by preventing the UV rays from affecting your skin. The two main categories of sunscreens, physical sunscreens and chemical (UV-absorbing) sunscreens, keep out the UV rays in different ways:

  • Physical sunscreens. These are reflective sunscreens that literally shield your skin with a physical barrier that absorbs some of the light energy and bounces back the rest of the UV rays away from the skin. Sometimes called ‘sunblock’ or ‘mineral’ sunscreens, physical sunscreens contain ingredients such as finely milled titanium dioxide or zinc oxide.
  • Chemical sunscreens. These sunscreens contain ingredients which absorb the energy from UV rays, preventing it affecting your skin, before turning it into heat. They contain ingredients such as oxybenzone (for UVB and some UVA), avobenzone (UVA), octisalate (UVB), or homosalate (UVB). However, some of these ingredients have been linked to environmental damage such as coral bleaching.

You can also get combined sunscreens. These are chemical sunscreens that include some physical protection too.

How does UV protection help in collagen preservation?

As you know, collagen is a protein that gives your skin structure, elasticity, and firmness. UVA rays can penetrate deep into your skin and damage the collagen fibres there, so you should wear broad-spectrum sunscreen to keep out the rays and prevent damage.

Can you tell me how to choose a sunscreen for different skin types?

Here are four quick recommendations for different skin types:

  • Oily or acne-prone skin. Choose an oil-free sunscreen, preferably one labelled ‘non-comedogenic’ — in other words, a sunscreen that won’t clog your pores. A gel-based sunscreen or water-based sunscreen may be suitable.
  • Dry skin. Choose a cream or lotion sunscreen that includes moisturising ingredients such as hyaluronic acid, glycerine, or ceramides. Steer clear of alcohol-based sunscreens, which will tend to dry out your skin.
  • Sensitive skin. Look for a physical sunscreen rather than an chemical sunscreen. Make sure that the sunscreen is fragrance free and hypoallergenic and that it doesn’t include oxybenzone or PABA.
  • Dark skin tones. If you favour physical sunscreens, look for a ‘sheer’ or ‘invisible’ one that won’t leave a white cast.
  • Ageing skin. Look for a sunscreen that includes antioxidants, such as vitamin C or vitamin E, to protect your skin against damage from free radicals. If your skin is getting thinner, look for a sunscreen that includes hydrating and nourishing ingredients.

Whichever type of skin you have, get a broad-spectrum sunscreen to protect you from UVA rays as well as UVB rays.


What are the best sunscreens for daily facial use?

Here are three recommendations for sunscreens for daily facial use:

  • Heliocare 360º Mineral Tolerance Fluid. This broad-spectrum sunscreen is really runny, spreads well, and dries down clear so it suits all skin tones. The formula contains Heliocare’s special antioxidant, Fernblock, which adds an extra level of environmental protection.
  • NeoStrata Sheer Physical Protection SPF50. This is a great physical sunscreen that looks and feels more like a make-up primer. It has a beige tint, too, so it gives a bit of coverage on pale and medium skin tones.
  • Medik8 Advanced Day Total Protect, SPF30. This is a very nice chemical sunscreen that offers broad-spectrum UV protection. It’s good and hydrating but settles down to a dry-touch finish that is a great base for makeup.

What are the benefits of oil-free sunblocks?

Oil-free sunscreens or sunblocks are designed not to clog your pores in the way that oil-based sunscreens are prone to do. This means that oil-free sunscreens are good if you suffer from acne or oily skin. Oil-free sunscreens are also often faster absorbing than oil-based sunscreens, feel less greasy on your skin, and work well under makeup.



Acne is one of the most common skin complaints out there, and one we’ve pretty much all had to deal with at one time or another. ...

Read More
Crepey Skin

When our faces and necks start looking old, it is a real heartsink. It’s that moment when you realise you aren’t imagining it; ageing...

Read More
Crepey Skin

Crepe paper might traditionally make you think of birthdays and presents, but when the material’s crinkled texture also reminds you of...

Read More
Crow's Feet Wrinkles

Crow’s feet are the fine lines that radiate out from the outer edges of your eyes. They’re often given other names, such as ‘laughter...

Read More
Dry Rough Skin

Many people suffer with dry skin on their face and/or body. There are a number of factors that cause dry skin and its severity will vary...

Read More
Frown Lines

Frown lines, also known as ‘eleven’ lines (or ‘glabellar lines’, as doctors call them) are those vertical creases that appear...

Read More
Large Pores

Ideally, we would all like to have skin that’s smooth, firm, pliable, and nicely hydrated, with small, nearly-invisible pores. But some...

Read More
Marionette Lines

Marionette lines are lines that run down vertically from the corners of the mouth towards (or to) your chin.

Read More
Neck Wrinkles

When our necks start looking old, it is a real heartsink. It’s that moment when you realise you aren’t imagining it; ageing really has...

Read More

Having even pigmentation means that your face looks fresh. This makes a good deal of sense when we think about how much money gets spent on...

Read More

There are many reasons that your skin may be red, but ultimately what it comes down to is that something is causing there to be more red...

Read More

When there is a little bit of redness across your nose and cheeks — maybe not always, but more often than not — how do you know whether...

Read More
Sagging Skin

Sagging skin is a common sign of ageing but it can also be caused by dramatic weight loss. Sagging skin can be present on the face and body...

Read More
Sensitive Skin

Sensitive skin is skin which consistently reacts to certain (often many) products or ingredients by becoming irritated—meaning it becomes...

Read More
Sun Damage

When I say ‘sun damage’, I don’t mean sunburn or the peeling skin you see when someone has spent too long on the beach. I mean the...

Read More
Thread Veins

Thread veins are some of the unwelcome marks that age leaves on the skin. In a blatantly discriminatory fashion, thread veins seem to be...

Read More

People spend billions of pounds every year trying to get rid of lines and wrinkles because they are one of the things we most associate...

Read More


Alice answers your question. Want to ask Alice a question? Pop it in here and check back in a few days for the answer.

Hi Alice, really loving your website and content. It's so helpful to learn a bit more about this side of beauty and the pros and cons of various procedures. I'm yet to explore this for myself or have anything done, but I know that when I do I will...

Home microneedling creates tiny punctures in the skin, so any products you use afterwards will sink in more deeply, and if this is something like skin-strengthening peptides or a retinoid, they will hit home rather harder. So it may help. My issue with home needling is that it is very easy to get overenthusiastic and overdo it; to do it patchily; to scratch up and damage the surface of the skin, and you need to be really scrupulous about cleaning the needling device afterwards (to prevent infection), and changing the head regularly. Also, home needling doesn't go deep enough to stimulate collagen production in the skin - for that you need...

I was recently recommended Heliocare oral sunscreen tablets after having Morpheus8. I’d never heard of oral SPF. I’m a religious user of the stuff on my face, neck and hands and so was interested but what about the science. Have you come across...

Hi yes these are brilliant and the science is solid, they enhance the skin's defences against UV damage. They're not an alternative to sunscreen, I would always recommend using sunscreen and so would Heliocare, but if, say, you have someone who simply won't (or can't) use sunscreen but is prepared to take a tablet, they're really useful.

What’s your perfect day and night beauty regimen for a mid-40s male?

Hiya, TTG editor Georgia here. Without knowing what your skin is like or any specific aesthetic concerns you have, the go-to, cosmetic-doctor-approved routine for just about anyone is: cleanse, antioxidant serum and SPF of at least 30 in the AM; cleanse, other treatment product if needed (maybe to hydrate, maybe for acne, maybe for pigmentation, etc.) and retinol in the PM....

I'm starting to see hollowing under the eyes in my five year-old. I know it's genetic because one parent has the same thing. Is there a way to treat this in kids or prevent it early on?

Hi, you're absolutely right that it's genetic and no, there's nothing you can do to prevent it and some of us just do have that hollowing handed out by nature. A touch of sunscreen to keep the skin in best health is all you want to use, and do what you can not to fret over the issue or draw attention to it, so you don't make your lovely child self-conscious about something that is entirely natural and just the way their face is made.

I need help with wrinkles and eyes – I have sensitive skin.

If you have sensitive skin, the key thing is to keep it hydrated (with a gentle, un-fragranced hydrating serum and a moisturiser on top of that) and protected from UV light with an (un-fragranced) sunscreen, that will help get your skin feeling more comfortable. Taking lots of omega-3 supplements can really help with skin hydration, too. These are my current favourites....

I’m 38 and still get acne on my cheeks but skin also dry and sensitive skin, and I can see the ageing… I use ZO end to end but not sure it’s the answer, plus it’s very £££. I looked at your Acne Fixers Bundle but how do I also tackle...

Dry and sensitive skin suggests that your skin barrier isn't in great shape. Work on this by focussing on gentle, hydrating products – a hyaluronic acid serum, sealed in with a moisturiser and, in the morning, topped with sunscreen. Once your skin is feeling stronger and more comfortable, start using a product with retinol or another retinoid (start slowly, with tiny amounts and twice a week at first) to help with acne management. Taking lots of omega-3 supplements can really help with skin hydration and skin quality, too. These are my current favourites....

Hi, what treatment or homecare products would you recommend for melasma?

Hiya, TTG editor Georgia here. There are two brilliant peel procedures from a brand called Mesoestetic that are specifically designed to remove stubborn pigmentation, including melasma. One is Dermamelan and the other is Cosmelan. Both combine one or two in-clinic treatments with a homecare protocol that needs to be followed for up to six months, but the results I've seen are fab. Have a look online to find practitioners near you who provide the peels. There are also some lasers that can work well to clear melasma. If you want to explore this option, use our Practitioner Finder to find an expert laser practitioner near you and have a...

What is the best treatment for dark spots?

Laser or IPL (Intense Pulsed Light). You can read more about these treatments at those links. It's also worth using a vitamin C serum to help on the surface of the skin, and always using sunscreen to prevent dark spots becoming any worse.

I can't see skinbetter advanced mineral protection on your website – can I still purchase from you? I have nearly run out and it is a super product.

Unfortunately we don't have any plans to restock this product at the moment, sorry about that. Yes, it's a brilliant product but they have company guidelines around the sale of their products which alas make it complicated for us to sell, even the sunscreen. You can find it elsewhere online though, either through retailers or clinics – try Skin Pharmacy or do a search to find clinics that stock it.

Hi there! What is the best tweakment to search for to treat pigmentation spots on the face? I've always had freckles on my fair skin but over the years I have larger pigmentation spots popping up.

You could try intense pulsed light (IPL) or broadband light (BBL) which is a stronger type of intense pulsed light, or laser – you can read up on these tweakments on those links, then find a practitioner in your area who offers the one you decide to go for. In the meantime, keep up with SPF50 every day, it's the gradual effect of the UV rays in daylight that provokes the pigmentation changes we see in our skin over time.

After following your guide I’m looking to book an appointment with Emma Deacon in Birmingham. I’m very nervous as it will be my first time having treatment. Can you advise which treatment works best on a crepey neck?

It's really daunting going for treatment but honestly, you'll be fine. I'd ask Emma once she's had a chance to have a look at your neck as she will know what might work best for you, and she may well suggest a few rounds of injectable moisturiser jabs. Read up about potential treatments for crepey necks and make a list of all the questions you want to ask before you go. In the meantime, use the same skincare on your neck as you do on your face, perhaps a vitamin C serum plus a hydrating serum or moisturiser in the mornings, with a retinoid at night, and make sure you're using SPF50 every day, from your hairline down your neck to your chest,...

What is the best treatment for the décolletage area, please? Creases are starting to appear.

Laser or radiofrequency microneedling would both be great choices, to refresh and remodel the skin – possibly followed by hydrating, skin-conditioning injectable moisturiser treatments. While you're deciding, and going forward, use the same skincare on your chest as you do on your face, perhaps a vitamin C serum plus a hydrating serum or moisturiser in the mornings, with a retinoid at night, and make sure you're using SPF50 every day, from your hairline down your neck to your chest....

Good morning Alice, I have just discovered you and your fantastic website through Instagram! I was wondering what you think of Institute Esthederm SPF? It doesn’t tell you what protection it is. I can be sensitive since menopause. THANK YOU.

Hi, it's a great brand though, yes, it is really confusing because they describe their approach to sun protection in such a very different way to everyone else. Just pick one of the products that describes itself as High Protection or Very High Protection and you'll be fine. Also, if your skin is sensitive since menopause, that may be because it is drier, and the skin barrier isn't as good as it used to be, so give it a hand by using a hyaluronic acid serum after cleansing, then a moisturiser (preferably one with ceramides which are good at holding moisture in the skin and allowing it to rebuild that barrier) before you put your sunscreen on...

What is your recommendation for a face cream for dry skin?

If you want just one thing, I'd suggest the Profhilo moisturiser which is light but powerful. But I feel compelled to add that there's a good deal going on with dry skin. It's not holding onto moisture like it should, which means your skin barrier isn't in great shape. So... cleanse your face gently, with warm water rather than hot, so you don't strip any more moisture out of the skin. I love cleansing oils for drier skin. Then use a hyaluronic acid serum like the Medik8 Hydr8 B5, which will help your skin hang onto moisture. Seal that in with a moisturiser like the Profhilo one. And when all that has settled, add sunscreen on top, as the...

Is there a product you recommend for enlarged pores, and can you put too many different products on your face, as there’s so many different lotions and potions I wondered if your skin can stop absorbing products?

I'm going to split that into three – a) salicylic acid e.g. Alpha H Clear Skin Tonic is great for enlarged pores, as it will penetrate the pores and help clear them out from the inside. B) Yes, you can use too many products , which is a waste of money and risks stripping/ irritating/ clogging your skin, depending on what you're throwing at it and in what order. C) Your skin can only absorb so much product. It's not that it goes on strike and stops absorbing skincare, but if you keep piling stuff on top of other stuff, how is the stuff on top going to get through the rest of it and into the skin? Choose a few key products and use them...

I use Elemis and Dermalogica which have SPF in their day creams – should I be using a standalone sunscreen as well? Thanks

To be honest, I'd prefer that you used a standalone sunscreen on top, unless you're using a really good thick layer of that moisturiser all over your face and neck. When companies test the SPF of their products, they use a standard thickness of 2mg per square centimetre of skin, which comes out as quite a lot. Most of us don't use enough product to get that coverage, whether it's with a moisturiser-with-SPF or a sunscreen, which is why I'd always opt for doubling up.

After toxin and filler, my forehead is still a bit textured and rough. Would a laser treatment be the solution for smooth skin? If yes, which one?

Yes, possibly. Does your practitioner offer laser? If not, take a look at our practitioner finder to find someone in your area (for me, it's all about the person using the device, even more so than the device they're using). Or it might be that a couple of rounds of an injectable moisturiser treatment like Belotero Revive or Volite might do the job as these hydrate the skin, encourage the skin to remodel itself and make it smoother/ stronger/ tighter. Also, make sure you're using good quality skincare. I'd suggest vitamin C serum, moisturiser and sunscreen in the mornings and some sort of retinoid in the evenings  – see the shop on the...

I'm 51 with very dry skin/sun damage (Queensland, Australia) with no skincare routine or tweakments. I don't know where to start! Skin treatment? With menopause I just look so tired!

Ah, sympathies. I'd start with your doctor, to consider hormone replacement, as this has such a huge and fundamental effect on everything from brain and heart health, to our skin (more oestrogen means more collagen in the skin, which means stronger, firmer, better hydrated skin that doesn't look so old and tired). Then skincare! Take a look at the skincare advice on our downloadable factsheet about dry, rough skin, which you can grab on this page.  If you want more detail, I've written a whole book called Start with Skincare which you can find on Amazon. In terms of products, start with a gentle cleanser, a vitamin C serum, a moisturiser...

I’m getting married next year and want to get my skin in the best shape possible but don’t really know where to start. Could you recommend anyone in particular who could help with a number of things (scarring, red around nose, congestion, etc.)...

Wow, congratulations! Start with your skincare – I'd suggest a gentle cleanser, a vitamin C serum, a moisturiser, and a sunscreen for the day, and for the evening, something with retinol or retinal (a bit stronger) in it, plus the moisturiser. Take a look at this collection to see the sort of products I prefer, and how I'd suggest using them. Then find a great practitioner – you can put your postcode into our practitioner finder – and book a consultation to see what they suggest to treat your other concerns....

What are the best skin products for sebaceous hyperplasia? I am 48 years old. I have taken care of my skin since early 20’s with cleansing, acids, moisturising and then Vitamin C, nicinamide and Retinol 1%. But hyperplasia is difficult to treat.

You're right, sebaceous hyperplasia, where you get lots of little bumps under the skin where oil has become trapped, is an absolute pain. I have lots of them on my face and when I went to see a dermatologist about this recently, he told me that they become more common with age, and to get rid of existing ones you need to tackle them directly with lasers. To reduce the rate at which they're forming, he suggested sticking to skincare that would clean, hydrate and regenerate the skin without adding any extra oil, so that's a glycolic or vitamin-C based wash-off cleanser, an L-ascorbic acid vitamin C serum in the mornings, plus a hyaluronic acid...

Please can you recommend the best at-home treatments for a sun-damaged neck? Would at-home micro needling make a difference?

Start with good, active skincare – a vitamin C serum, a moisturiser and a sunscreen in the morning, and a retinoid in the evening – and see what difference that makes. I'm not keen on home microneedling because most skincare products are not designed to be bombed deep into the skin through needled holes, and also most of us are not very careful about needling all areas of the skin equally, and gently. I'd prefer you stuck with skincare and when your skin is acclimatised to the retinol or retinoid that you're using, moving up to a stronger product, to keep stimulating your skin to renew itself....

Buying from your website post-Brexit – I live in France... will I be charged import taxes?

There's always a chance you'll be charged import taxes but we can't say for certain either way. Please email us at [email protected] with details of what you'd like to order and your address, and we will give you a shipping quote which will include any extra costs/ taxes we are informed about.

What are your thoughts on Cosmelan for treating melasma?

Cosmelan and its sister treatment Dermamelan are extremely effective professional programmes for treating all types of pigmentation, including stubborn melasma. Melasma can be particularly tricky to treat because it is hormonally driven, which means it can come back time and again. When it comes to melasma, treatment is more a question of managing it rather than fixing it. Cosmelan has been shown to give long-term clearance and can be repeated if necessary. It can be a slow and frustrating business, though. Find an expert practitioner and get them to assess you carefully before you get going on this.  Read more about pigmentation issues...

I am 57, have regular Caci & RF treatments. I also use my Nuface Mini. Been reading up about Coolsculpting and considering it for jowl area. My skin is in pretty good shape overall and would love your advice. Also, I live in Brighton area, so...

Hi, it sounds like you are taking great care of your skin. I'd always suggest a consistent skincare regime with active ingredients like vitamin C serum in the morning to brighten and strengthen the skin, plus a hydrating sunscreen, and retinol or another kind of retinoid at night to stimulate collagen boosting and improve skin texture. CoolSculpting aka fat freezing or crylipolysis can be really helpful for shrinking fat below the jaw - you need an expert practitioner to assess your face and jawline and see if you would be a good candidate for this. They also need to explain the potential complications of the procedure, which is something...

Has the use of sunscreen depleted/contributed to our very low vitamin D levels?

We're all usually short of vitamin D by mid-winter and the best thing to do is to use supplements as a matter of course - as they're cheap and helpful. In the UK, the sun is only strong enough to create vitamin D in the skin between April and September, and then you have to weigh up whether you prefer to go with your face unprotected and take the damage that may cause to the skin. Using sunscreen doesn't contribute much to low vitamin D as very few of us are scrupulous enough with our application of it to stop vitamin D synthesis altogether. I prefer to protect my face and, when it's warm enough, expose my arms and legs to the sun, but...


This product actually makes your skin younger!

Spoiler: it’s sunscreen! I know – I hope – I’m speaking to the converted here. You all know you need sunscreen, right? Every day? Yes? But just in case any of you need further encouragement, here goes. The stick? Or the carrot? When it comes...

Read more
Downtime diary: Profhilo in my neck

I love Profhilo  – and all the other skin-boosting, hyaluronic-acid-based injectable-moisturiser treatments that I’ve tried  – because of the way they improve the state of my skin. I particularly love having my neck treated because,...

Read more
The £1,000 face

If you suddenly had £1,000 to drop on tweaking your face – how would you spend it? What might give you the best results? £1k is a sizeable wad of cash but then, cosmetic procedures are pricey. To hear some options, I spoke with some of

Read more
Our Skincare Resolutions for 2024

The start of a new year can feel like a brilliant opportunity to revamp your skincare routine – it’s a time for new beginnings after all. However, before you jump in and make lots of changes (with the cost implications to match), here

Read more


Pop it in here and check back in a few days for the answer.


Hello, how can we help?

Hi, I’m The Tweakments Chatbot.

I have been designed to help you get information and advice on your concerns. I am currently in training. In case I am unable to answer your question, I would like to ask for some details, so that Alice or one of our team can contact you and ensure you get all the advice you need.

Thank you for using The Tweakments Chatbot. We would like to know how was your experience with us today. Can you spare a minute to share your feedback?

Was the chatbot helpful in finding what you were looking for today?

Yes No

Would you use the chatbot next time you visit the website?

Yes No

Overall, how would you rate your experience using The Tweakments chatbot.

Thank you for your feedback.